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ALL Safe and Well.

We are committed to ensuring that you stay safe and stay well in all of our hotels.

For more than 130 years, our loyal guests and employees at Accor properties across North & Central America have entrusted us with their care and safety. We have a long-standing tradition of setting new benchmarks for excellence in our industry and today is no different. As we navigate through this unprecedented moment in our history, we remain deeply committed to the wellbeing of our Accor family. Today, this means keeping you safe by preventing the spread of COVID-19 – by partnering with top experts, investing in research, new standards of safety, enhanced protocols and procedures which will address our new reality. And though it is impossible to know what tomorrow holds, please be assured that we are looking ahead, through and past the COVID-19 pandemic, to ensure that you, our valued guests and employees, will always be looked after with the highest degree of care and comfort. Stay well with ALL.

Meet our Expert Advisors

Dr. Amesh Adalja

Dr. Amesh Adalja

Senior Scholar at the Johns Hopkins University Center for Health Security & spokesman for the Infectious Diseases Society of America

Ruth Petran
Ruth Petran, Ph.D., CFS
Senior Corporate Scientist, Food Safety and Public Health, Ecolab
Ben Conway
Ben Conway, MSTM
Principal Technical Account Specialist, Research Development & Engineering, Ecolab
Andrea Torrance
Andrea Torrance
Senior Vice President, Guest Experience
Accor North & Central America
Tracey Kalimeris
Tracey Kalimeris
Vice President, Talent & Culture
Accor North & Central America

Special Programs

All Safe Certified

High standards of hygiene and cleanliness are already delivered across all our brands, all over the world. However the COVID-19 pandemic demands that we elevate those standards even further; therefore, we have launched the ALLSAFE label, which represents some of the most stringent cleaning standards & operational procedures in the hospitality industry.

Accor’s global cleanliness & prevention standards have been developed with and vetted by Bureau Veritas, a world leader in testing, inspections and certification. The ALLSAFE label communicates to guests when these standards have been met in our hotels. All Accor hotels must apply the global and regional standards and be audited either by the Group’s operational experts or third-party auditors to achieve the new ALLSAFE label.


Accor has partnered with x.labs, the leader in next-generation digital healthcare technologies, to offer accurate, streamlined and convenient COVID-19 testing options at hotels across the U.S. As one of the first major hospitality companies to embark on such a partnership, Accor-managed hotels now offer two self-administered FDA-authorized testing options through our trusted partners at x.labs to meet the unique needs of travelers amid today’s changing landscape. PreCheck PCR Testing Kits are available for purchase onsite and can completed from the comfort of the guest room, and Abbott BinaxNOW™ Antigen Tests can be arranged in advance through Accor’s exclusive concierge contact at x.labs, both delivering a more seamless, comfortable and confident travel experience for all.

*Testing not yet available in Hawaii. All test results authenticated by third-party healthcare professionals. Accor is not involved in the administering of tests.

Dream Plan Book Prepare Stay Share Return Digitally Wander Inspire Select Destination Choose Hotel Reservation Pre-Stay Trip Arrival Welcome & Check-In Lobby & Public Spaces Elevators Public Washrooms Guest Room Housekeeping Restaurants In-Room Dining Fairmont Gold / Sofitel Club Millésime Concierge Business Center Pool / Recreation Fitness Spa Meetings & Events Checkout Departure Trip Share Return TOUCH POINTS Research Guest Journey At each touchpoint along the guest journey through an Accor property, extensive measures are being taken to protect our guests and employees, and aid in preventing the spread of COVID-19.

Guest Journey

At each touchpoint along the guest journey through an Accor property, extensive measures are being taken to protect our guests and employees, and aid in preventing the spread of COVID-19.

Accor is actively working to safeguard the health and wellbeing of its guests and employees. All protocols have been developed following the guidance of the WHO, CDC & PHAC, AHLA & USTA, and local health and government authorities, and have been validated by our expert advisory partners for maximum efficacy. Enhanced hands-on training, dedicated on-property rollout committees and a formal audit program support initial and continued compliance at all hotels across North & Central America. All standards are reviewed and re-evaluated regularly to evaluate relevance and efficacy, and are subject to vary by hotel and change based on the guidance of the local health and government authorities.

Should you have questions around what to expect at your specific hotel, please check the health and safety regulations for your destination and/or connect directly with the hotel.